Frequently Asked Questions
What is UVideos?
UVideos is the online destination where Hispanics can discover, watch discuss and share the best of Hispanic programming anywhere, anytime and on any device.
What does the key symbol mean?
The key symbol means that you need to log in with a valid TV provider account.
Why am I being asked to log into UVideos to watch full episodes with a key symbol?
Through an arrangement with participating TV providers, we're making full episodes of some of your favorite Univision shows available in high-quality video the day after they air on television. Only if you log in with a participating TV Provider account can you view the most recent full episodes.
Do I need to register on UVideos to watch full episodes?
No, you do not need to register on UVideos.com to watch full episodes.
When are new shows available?
Most UVideos content will be available to you within 24 hours after they air on television.
How much does this exclusive access cost?
This service is free as part of your TV subscription account.
How often do I need to log in?
Once activated, your session is valid for 30 days. This is determined by each individual TV provider, so the term may vary.
Where can I use this service?
You can access the service from your home or from any computer connected to high speed internet. You can also access from your mobile phone or tablet by downloading UVideos application.
How do I contact customer care?
You can access this service at home or from any computer that has a high-speed Internet connection. It is also accessible on your mobile phones or tablet by downloading the UVideos application.
What is a "TV provider"?
"TV provider" refers to a cable, satellite or telco (telephone company) that provides TV programming to your home as a paid service.
I forgot my username and/or password. What do I do?
If you forgot any of your login information, please contact your TV provider.
How do I contact customer care?
If you require assistance, contact your TV provider directly.
How do I cancel my account?
This service is free, as long as you're a subscriber of a participating TV provider. You may stop using the service at any time at your discretion.
Can I purchase these shows on a pay-per-view basis?
These shows are not available on a pay-per-view basis. However, as a subscriber of a participating TV provider, you'll have access to many full episodes whenever you log on to your computer.
Why isn't my TV or satellite TV provider listed?
We will continue to add TV providers. Send UVideos an email
here
with your TV Provider information and we will send you an email when yours is added to the list.
How can I watch on my Xbox?
UVideos on Xbox requires Xbox LIVE Gold membership (sold separately). Available content varies over time.
Why sign in on UVideos.com?
Signing into UVideos means you'll get the most out of your UVideos experience: comment on videos, share content with friends and create watch lists. You still can watch all the videos you want, but if you sign in you will be able to participate!
When I log into UVideos.com using my Facebook account, what information does Facebook share with UVideos?
When you log into UVideos using your Facebook account, Facebook will present you with a permissions screen that lists what information it will share with UVideos. Facebook also explains its information sharing policies in more detail within the Facebook Data Use Policy available
here. If you want to change your permissions at any time, please go to your account on Facebook.
When I log into UVideos.com using my Twitter account, what information does Twitter share with UVideos?
When you log into UVideos using your Twitter account, Twitter will present you with a permissions screen that lists what access it will share with UVideos. Twitter also explains its information sharing policies in more detail within the Twitter Terms of Service available
here. If you want to change your permissions at any time, please go to your account on Twitter.
How do I connect with my Facebook friends on UVideos?
When you use Facebook to log into UVideos, we connect you with all of your Facebook friends who have also logged into UVideos with Facebook.
Who can see my activity on Facebook?
You decide! It can be your friends, anyone that visits your profile or you don't need to share anything. Turn social sharing "OFF" and your activity will not be shared. Turn social sharing "ON" and your Facebook friends will be able to see your UVideos activities on Facebook and UVideos. If you share something and want to remove it from Facebook, you can! Click the avatar drop down menu and remove the videos from the recently viewed menu.
Who can see my activity on Twitter?
If you choose to share your comments via Twitter, your followers will able to see them.
How do I manage my privacy and sharing settings?
You can easily manage what you share with your friends on UVideos and Facebook with the social ON/OFF button located in the upper right hand corner of the site.
Will I be warned before I share my content?
If you have social sharing ON, you will be notified when a video you are watching is about to be shared on Facebook. You will have the option not to share it.
How do I manage my privacy and sharing settings?
You can easily manage what you share with your friends on UVideos and Facebook with the social ON/OFF button located in the upper right hand corner of the site.
Will I be warned before I share my content?
If you have social sharing ON, you will be notified when a video you are watching is about to be shared on Facebook. You will have the option not to share it.
Can I remove Facebook friends or Twitter followers from UVideos?
We do not currently support removing Facebook friends or Twitter followers from your UVideos account.
What is the social stream?
The social stream displays comments that are time synced with the video you are watching. You can comment in the social stream by signing in with either Facebook and/or Twitter. As you watch a video, comments will appear that correspond to that moment in the video. How cool is that!
Can I share my social stream posts?
Yes. Before making a comment in the social stream, click the Facebook and/or Twitter icons below the comment box so that they highlight. Your comments will then be shared on each social network.
How do I sign out of UVideos?
To log out of UVideos click on the avatar dropdown menu and click the red "sign out" button.
What are the computer system requirements to watch videos on UVideos.com?
Watching full episodes on this site requires the following minimum system requirements:
- Adobe Flash Player 10.1 or above
- Internet Explorer 7.0 or above, Firefox 4.0 or above, Safari 3.0 or above, or Chrome
- Microsoft Windows XP SP2 or above, Macintosh OS X 10.4 or above
- JavaScript and Cookies enabled
Do I need to be connected to the Internet?
Yes, to watch shows on this site, you need to be connected to the Internet using a broadband connection. We recommend a downstream bandwidth of at least 1.5 Mbps for a smooth playback experience.
I have a Mac. Can I use this service?
Yes. It is available on both a Mac and a PC.
Do I need a specific web browser (e.g. Internet Explorer, Netscape, Mozilla, etc.)?
You can access UVideos.com using the following browsers:
For Windows: Internet Explorer 7.0 or above, Firefox 4.0 or above, or Chrome
For a Macintosh: Safari 3.0 or above
How long does it take to show a video?
Once you select a show, you can start watching in moments. The exact time depends on your connectivity.
I'm having trouble getting shows to play on my computer. Why is this happening?
If you're having trouble playing shows on your computer, check your browser version and flash player version.
When I try to watch a show, the video keeps skipping. Why is this happening?
To get the most optimal experience, be sure to check your broadband connection at www.speedtest.net. Once there, click on the green Begin Test button to initiate a speed test. Once complete, your downstream bandwidth is displayed in the "Download" box near the middle of your screen. You should have at least a 1.0 Mpbs connection for smooth video viewing.
Can I adjust the volume on the player?
Yes. There is a volume control in the bottom right of the video you are playing. Simply use your mouse to hover over the video, and a volume icon will appear in the bottom right of the video. Use that icon to control the volume of your video.
Can I pause, fast forward and rewind shows while I'm watching them?
Yes. First, use your mouse to hover over the video you are playing. At the bottom of your video a pause button and time bar will appear. Use those controls to pause, fast forward, and rewind, your video.
How do I share a video that is playing?
To share a video, hover over the video. Three icons will appear in the top right of the video screen. Click the top "Share" icon and you will be able to share the video via Facebook, Twitter, Google+, Pinterest or email.
Can I embed the video player on my blog?
Yes. To get the embed code for the video you are watching, hover over the video and three icons will appear on the right. Click the top "Share" icon and a new window will appear. At the bottom of the window is an embed code. Use that code to embed the UVideos player on your blog.
Does the UVideos App have any software requirements?
UVideos Application requires a minimum iOS 4.0 and above, so please make sure you are running the most current software on your device. This app is not supported by 1st generation iPhone and iPod Touch Devices. UVideos Application also supports Android Smartphones/Tablets running Android OS 2.2+
If I travel outside of the U.S., will I be able to see my favorite shows on my UVideos App?
UVideos app checks the location of the user regardless if they downloaded the app in the US/PR. If the user is outside of this location, user will be prompted with error message letting them know content is only available for playback in US/PR (this is dependent on a per video basis).
